Terms of Service

These Terms and Conditions ("Terms") are a binding agreement between Joshua Finkelstein, an Israeli registered sole proprietor trading as Tzura Healing / צורה, business registration number 346824840, with a registered business address at Rechasim 32, apt3, Tzur Hadassah, Israel 9989937 ("Tzura", "we", "our", or "us"), and each person who accesses or uses our website, purchases or receives our services, or otherwise interacts with us in connection with those services ("you", "your", "client", or "user").

1. Acceptance of the Terms

By accessing or using our website or Services, submitting an intake form, booking or purchasing a Service, or signing a client agreement, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any service-specific agreement or written terms provided to you. If you do not agree, do not use the website or Services.A signed Client Consent and Payment Agreement may contain additional terms concerning an individual engagement. If that agreement conflicts with these Terms, the signed agreement will govern that engagement to the extent permitted by applicable law.

2. Eligibility, Capacity, and Consent

The website and the purchase of Services are intended for persons who are at least 18 years old and legally capable of entering into a binding agreement. By using the website or purchasing Services, you represent that you meet these requirements.Services for a minor may be provided only with the written authorization of a parent or legal guardian and any other consent we reasonably require. Purchasing a Service for another adult does not, by itself, authorize us to work with that person; the intended client may be required to provide direct consent and complete our intake and consent process before any Service begins.

3. Amendments to These Terms

We may amend these Terms from time to time. Revised Terms become effective when posted on the website, unless a later effective date is stated. The “Last updated” date will be revised accordingly. Material changes will not retroactively alter a Service that has already been purchased unless required by law or agreed in writing.

4. Website and Content

Our website may provide information about Tzura, energy healing, our approach, available Services, pricing, scheduling, educational resources, articles, images, reports, graphics, logos, audio, video, and other materials (collectively, “Content”). The website may also provide ways to contact us, submit an inquiry or intake form, join a mailing list, book a Service, or make a payment.The Content is provided for general informational and marketing purposes. It is not medical, psychiatric, psychological, legal, financial, religious, or other professional advice and should not be relied upon as a substitute for advice from an appropriately qualified professional. Descriptions on the website are summaries and may not reflect every detail of an individual Service.We make reasonable efforts to keep the Content accurate and current, but we do not guarantee that it is complete, error-free, or suitable for any particular purpose. Your use of or reliance on Content is at your own discretion and risk.

5. Nature and Delivery of the Services

Tzura provides remote energy-healing sessions and, when offered, related consultations, written session reports, follow-up communication, packages, workshops, group offerings, and educational materials (collectively, the “Services”). The Services are intended to support a client’s personal well-being and stated goals through Tzura’s energy-healing modality. The first individual session is typically two hours, and subsequent sessions are generally one hour, unless a different duration is shown at checkout or agreed in writing. Session length refers to the practitioner’s working time and does not necessarily mean that the client will be on a live call for that entire period.Most Services are provided remotely. A remote session may be performed without the client being physically present, online, or on the telephone at the same time. Where a consultation or live conversation is included, the scheduling details will be communicated separately. Reports or follow-up information may be delivered electronically, including by email or WhatsApp.We may require an intake form, consent agreement, additional information, or an initial assessment before accepting a client. Payment alone does not require us to accept or continue a case. We may decline, postpone, pause, or discontinue a Service when we reasonably determine that the work is not appropriate, is outside our scope, cannot be performed responsibly, or requires information or consent that has not been provided. If we decline a paid Service before beginning work, we will refund the amount paid for that unperformed Service.

6. Complementary Service and Health Disclaimer

Tzura’s Services are complementary and supportive in nature. Tzura and its practitioners are not acting as a physician, psychiatrist, psychologist, psychotherapist, licensed counselor, or other licensed healthcare provider, and the Services do not constitute medical or mental-health diagnosis, treatment, psychotherapy, or emergency care. The Services are not a replacement for medical, psychiatric, psychological, or other licensed professional care. You should consult an appropriately qualified professional regarding any medical or mental-health concern. You must not stop, delay, or change medication, therapy, medical treatment, or professional care based on the website, a session, a report, or any communication from Tzura. Any change to such care should be made only with the relevant licensed professional. Tzura does not provide crisis services. If you believe that you or another person may be in immediate danger, may harm yourself or someone else, or may be experiencing a medical or psychiatric emergency, contact local emergency services or an appropriate crisis service immediately. No outcome is guaranteed. Experiences and responses vary between clients and between sessions, and a client may experience substantial change, limited change, delayed change, or no noticeable change. Statements in a session report reflect observations and concepts within Tzura’s modality and must not be interpreted as medical findings, diagnoses, or established scientific facts.

7. Client Responsibilities

You agree to provide complete and accurate information reasonably requested for intake, consent, scheduling, payment, and responsible service delivery. You are responsible for informing us of material changes that may affect the engagement and for seeking appropriate professional care when needed.You remain responsible for your own choices, actions, healthcare decisions, relationships, finances, and personal circumstances. Tzura does not control how you interpret or act upon a session or report. You agree not to use the Services as a basis for disregarding professional advice, legal obligations, safety concerns, or the rights and consent of another person.You agree to communicate respectfully and not to submit unlawful, threatening, harassing, deceptive, or abusive content. We may end communication or decline further Services where conduct is abusive, unsafe, fraudulent, or inconsistent with these Terms.

8. Scheduling and Electronic Communications

Session dates and times are confirmed only when accepted by Tzura. Because remote sessions may be performed without live client participation, your absence from a call does not necessarily prevent the practitioner from completing the scheduled energy-healing work. If a live consultation is required and you are unavailable, we may proceed remotely, reschedule, or treat the appointment as missed, depending on the Service and the circumstances. By providing an email address or telephone number, you authorize us to send service-related messages, reports, payment confirmations, scheduling information, and administrative communications by email, WhatsApp, SMS, or similar channels. Electronic communications can carry privacy and security risks, and no electronic system can be guaranteed completely secure.

9. Prices, Payments, and Transaction Approval

The applicable price, currency, payment schedule, and any package or sliding-scale arrangement will be displayed at checkout or confirmed in writing before purchase. Prices may be offered in New Israeli Shekels, U.S. dollars, or another displayed currency. Your card issuer, bank, or payment provider may apply exchange rates or fees that are outside Tzura’s control.To make an online payment, you must provide complete and accurate information requested by us or the payment system. You represent that you are authorized to use the selected payment method and authorize the charge for the total amount shown, including any applicable taxes or disclosed fees. Online payments may be processed by AllPay or another third-party payment provider. Approval by the relevant card issuer or financial institution is a condition of the transaction. If payment is declined, reversed, disputed, or not completed, the booking or purchase may be canceled or suspended. Installments, deferred balances, payment tabs, charitable arrangements, packages, discounts, or sliding-scale rates apply only when expressly agreed in writing. Amounts that have been validly incurred remain due according to that agreement.We may correct an obvious pricing, description, or technical error. If an error affects a purchase, we may offer the Service at the correct price or cancel the transaction and refund the amount paid. Promotions may be changed or withdrawn before purchase.

10. Cancellation, Rescheduling, and Refunds

Cancellation rights are governed by the Israeli Consumer Protection Law, 5741-1981, the regulations enacted under it, and any other mandatory law that applies to the transaction (collectively, the “Consumer Protection Law”). Nothing in these Terms limits a right that cannot lawfully be waived. Subject to the Consumer Protection Law, a customer may cancel a distance-sale transaction within 14 days from the date of the transaction or from the date of receiving the written transaction details, whichever is later, provided that, where the Service is scheduled for a specific date or period, the cancellation request is made within the time required by law before the Service is due to begin. Where applicable under the Consumer Protection Law, the cancellation period may be extended to four months for a person with a disability, a senior citizen, or a new immigrant, as those terms are defined by law and subject to the statutory conditions, including any required interaction with the business and verification of status.To request cancellation, email joshua@tzurahealing.com or send a written WhatsApp message to [+972(53)-349-3573 The request should include your full name, identification number if required, the transaction date, and enough information to identify the Service or payment. We may request reasonable information needed to verify the transaction and process the request. Where cancellation is permitted, we may charge a cancellation fee of up to 5% of the transaction value or NIS 100, whichever is lower, only to the extent allowed by law. No cancellation fee will be charged where the law requires a full refund, including where applicable because of non-conformity, failure to provide the Service as agreed, or another breach by us. Unless a different written policy applies to a particular Service, we request at least 24 hours’ notice to reschedule an appointment. A late cancellation, missed live consultation, or failure to provide required information may result in loss of the appointment or a charge for time already reserved or work already performed, subject to mandatory law. For remote sessions, the Service may begin when the practitioner starts substantive preparation or begins the scheduled session work, even if the client is not present. After a Service has begun or been completed, refunds may be reduced to reflect the portion already performed or may be unavailable, except where applicable law requires otherwise.If Tzura cancels a paid Service and does not provide a reasonable alternative, you may choose a rescheduled Service, account credit, or a refund for the unperformed portion. Refunds will ordinarily be issued to the original payment method within the period required by law and by the payment provider.

11. Confidentiality and Client Information

We treat client information as private and use reasonable measures to protect it. We will not publish identifying client information or a testimonial without the client’s permission. Information may be shared with service providers who support payment, scheduling, communications, document storage, accounting, or website operations, subject to appropriate confidentiality and data-protection arrangements, and as further described in our Privacy Policy.We may disclose information where required by law, court order, regulatory obligation, or where reasonably necessary to address suspected fraud, protect our legal rights, or respond to a serious and immediate safety concern. Communications with an energy-healing practitioner may not be protected by the same legal privilege that applies to certain licensed medical, mental-health, or legal professionals.

12. Permitted Use and Restrictions

You may use the website and Content only for lawful, personal, non-commercial purposes. You must not:use the website, Services, or Content in an unlawful, fraudulent, harmful, threatening, deceptive, or abusive manner;circumvent or interfere with security, payment, access-control, or technical features;copy, reproduce, republish, scrape, upload, transmit, sell, license, or commercially exploit the website or Content without written permission;remove or alter copyright, trademark, privacy, attribution, or proprietary notices;collect personal information from the website through hacking, scraping, mining, automated scripts, or other unauthorized means;impersonate another person, submit false information, or use a payment method without authorization;use our name, logo, reports, or trademarks in a way that suggests endorsement, partnership, certification, or authorization that we have not granted; orinfringe our rights or the rights of any third party, including intellectual-property and privacy rights.We may restrict or terminate access, preserve relevant records, or take other reasonable action where we suspect a violation of these Terms or applicable law.

13. Intellectual Property and Client Reports

The website, Content, brand names, logos, graphics, written materials, forms, report formats, and other original materials are owned by or licensed to Tzura and are protected by applicable intellectual-property laws. No ownership right is transferred to you.A report prepared specifically for you may be used for your personal purposes and may be shared privately with your healthcare providers, advisors, or close support persons. You may not publish, sell, reproduce for commercial use, alter in a misleading way, or present the report or any Tzura material as your own work without prior written permission.

14. Third-Party Services and Links

The website or Services may link to or rely on third-party websites and providers, including AllPay, email, WhatsApp, scheduling, hosting, analytics, and document-storage services. Third-party services are governed by their own terms and privacy practices. We do not control and are not responsible for their availability, security, content, or conduct, except to the extent responsibility cannot be excluded by law. A link does not imply endorsement.

15. Privacy Practices

Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information and is incorporated into these Terms by reference. By using the website or Services, you acknowledge that personal information will be handled as described in that policy and as required for the requested Service.

16. Website Availability and Changes

We may update, suspend, restrict, or discontinue all or part of the website, Content, or Services at any time. We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We are not responsible for delays or failures caused by events outside our reasonable control, including internet failures, payment-provider outages, security incidents, illness, emergencies, war, government restrictions, or force majeure, subject to applicable law.

17. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, the website, Content, and Services are provided on an “as is” and “as available” basis. We disclaim warranties that may lawfully be disclaimed, whether express or implied, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, and achievement of a particular personal, physical, emotional, relationship, financial, spiritual, or other outcome.To the fullest extent permitted by law, Tzura will not be liable for indirect, incidental, special, punitive, or consequential damages, loss of profits, loss of data, business interruption, or losses arising from decisions made in reliance on the website, Content, Services, or a session report. Where liability cannot be excluded, our aggregate liability arising from a particular paid Service will not exceed the amount actually paid to Tzura for that Service, unless a higher amount is required by law.Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence where such liability cannot be excluded, breach of a mandatory consumer right, or any other liability that applicable law does not allow us to exclude or limit.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold Tzura and its service providers harmless from third-party claims, liabilities, damages, and reasonable legal expenses arising from your unlawful use of the website, your breach of these Terms, your infringement of another person’s rights, or information or instructions you knowingly provide without authority. This section does not require you to indemnify us for our own negligence, breach, or unlawful conduct.

19. Governing Law and Disputes

These Terms and any dispute relating to the website or Services are governed by the laws of the State of Israel, without prejudice to any mandatory consumer protection that applies. Any legal proceeding will be brought before a court in Israel that has subject-matter and territorial jurisdiction under applicable law.Before filing a claim, the parties are encouraged, where appropriate, to contact one another and attempt in good faith to resolve the matter informally. This does not limit either party’s right to seek urgent relief or exercise a statutory right.

20. Miscellaneous

Entire Agreement. These Terms, the Privacy Policy, the applicable checkout information, and any signed Client Consent and Payment Agreement constitute the agreement concerning the relevant use or Service and replace prior discussions on the same subject, except for rights that cannot be waived.Assignment. You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations as part of a lawful transfer or reorganization of the business, subject to applicable law.Severability. If a provision is found invalid or unenforceable, it will be limited or modified to the minimum extent necessary, and the remaining provisions will continue in effect.No Waiver. A delay or failure to enforce a provision is not a waiver of that provision or of the right to enforce it later.Headings. Headings are for convenience only and do not affect interpretation.

21. Contact Information

Tzura Healing / צורה Operated by: Joshua Finkelstein Business registration number: 346824840Registered business address: [Rechasim 32, Apt 3, Tzur Hadassah, Israel 9989937Email: joshua@tzurahealing.ccomPhone / WhatsApp: +972(53)-3493573<br>Tzura Healing / צורה | Terms and Conditions